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PRIVACY POLICY
Last Updated: January 31, 2026.
 
NEX Game Store, Niagara Entertainment Exchange (“we,” “our,” or “us”) is committed to protecting your privacy. We operate out of our retail location at 314 Lake St Unit #6, St. Catharines, ON L2N 6R6, where we buy, sell, and trade video games, consoles, accessories, and related products.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website, and outlines your rights under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy also applies to visitors from outside Canada, including the United States, where permitted by law.

By using our website, you agree to this Privacy Policy. If you do not agree with it, please do not access or use our website.

1. Information We Collect
We may collect the following personal information when you interact with our website or contact us:

  • Your first and last name

  • Email address(es)

  • IP address

  • Cookie identifiers

  • Any other information you provide on our form


This information is collected through:

  • Website contact forms

  • Website analytics and tracking tools (e.g., Google Analytics)

  • Direct communication (email or phone)


2. How We Use Your Information
We collect and use your information to:

  • Responding to inquiries and communicating with prospective or current clients

  • Analyze website performance and user behavior

  • Run retargeting and digital advertising campaigns

  • Maintain internal records and manage client relationships

We do not collect financial or payment information through our website.

3. Consent
By submitting information through our forms or communicating with us, you consent to the collection and use of your personal data as described in this policy. You may withdraw your consent at any time by contacting us.

4. Cookies and Tracking Technologies
We use cookies, pixels, and tracking technologies including by not limited to:

  • Google Analytics

  • Google Tag Manager

  • Meta Pixel (for retargeting ads)

  • Visual behavior analytics and heatmaps

These tools may collect data such as IP addresses, device information, time on page, clicks, scrolls, and referring URLs. This data helps us improve user experience and serve more relevant advertising.
By continuing to use our website, you consent to our use of cookies and similar tracking technologies as described in this policy. You can manage or disable cookies through your browser settings or use tools like Google Ads Settings or Facebook Ad Preferences.

5. Data Storage and Security
Our website is built and hosted through Wix Studio, which provides the underlying website infrastructure, security, and data management systems. Any personal information submitted through our website forms is processed and stored through Wix secure platform in accordance with their own privacy and security policies. While we take reasonable steps to ensure that our website functions securely and that we work only with reputable service providers, we cannot guarantee absolute security of data transmitted over the internet or stored by third-party platforms. Use of our website implies your acknowledgment that these systems are operated by Wix and are subject to their terms and safeguards. For information on how Wix manages data security, please refer to Wix.com Privacy Policy and Security Overview.

7. Data Sharing
We do not sell or rent your personal information to third parties.
We may share limited data with trusted third-party service providers (e.g., analytics and hosting platforms) strictly to help us operate our business and deliver our services. These providers are contractually obligated to protect your data in accordance with privacy laws.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any external websites you visit.

9. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Access any personal information we hold about you
• Request corrections or deletions
• Withdraw consent for future data use

To make a request, please contact us. We may require identity verification before processing certain requests.

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Visitors from outside Canada, including the United States, may also request access to or deletion of their personal information, subject to applicable Canadian laws and business requirements.


10. Children’s Privacy

Our website is intended for general audiences and is not specifically directed toward children. We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been provided by a child under 13 without appropriate parental or guardian consent, we will take steps to delete such information as soon as reasonably possible.



11. Changes to This Policy
We may update this policy periodically to reflect changes to our practices, tools, or legal obligations. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review it regularly.

12. Questions or Concerns
If you have any questions about this Privacy Policy or how we manage your data, please contact us at:
info@nexgamestore.ca

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